Shipping Policy: All orders need at least 1-2 business days of processing time regardless of shipping method (standard or expedited) chosen during checkout. Expedited shipping is 2-5 business days + 1-2 business days for processing. We reserve the right to choose the shipping method & shipping carrier at time of shipment.
Wrong Address : If customer provides us wrong shipping address and item is returned to us, we will refund the purchase price only, or item can be re-shipped at nominal shipping charge at customer's expense. S&H will not be refunded. 40% restocking fees will be charged on free shipping items. Please do not forget to Include any apartment or Floor number.
Guaranteed Christmas Delivery : During peak Christmas time, we offer guaranteed Christmas Delivery option to our customers during checkout. We guarantee that you will receive your items by Christmas Day or the difference between standard shipping and Christmas delivery shipping option will be refunded back to customer's credit card. This Guarantee is null and void in full if delay is caused by reason beyond our or shipping carrier's control such as weather conditions, customer provided wrong address, natural disaster or receiver not available to accept the package at time of shipment. Signature is required on this shipping method most of the time.
Special Delivery : If you require signature upon delivery, please contact us first as there is an additional charge for this service.
International Customers : International customers are responsible for their countrie's customs, brokerage and duty fees. These are not included in S&H charges. We will not write gift or lower value on customs forms.
When & how will it be shipped? We try our best to ship all products within 24-48 hours of payment received. There may be a possibility that the item you are ordering is currently in huge demand and therefore may be out of stock (extremely rare), in which case we will ship it as soon as it becomes available. In rare cases if we are unable to ship your Item for any reason beyond our control, your will be notified. We use UPS & USPS only. Delivery time can vary anywhere from 2-7 business days for UPS shipments & 2 - 21 Business days or longer in rare cases for USPS shipments as we have no control over them once the item leaves our warehouse. We do not ship on weekends or holidays. Certain Items may ship in manufacturer's original packaging which may reveal the contents inside. Item may also be shipped in brown mailer packaging which depends on the item itself.
Local Pick Up : We sincerely apologize, but we do not allow local pick ups at this time.